Privacy Policy of Project Verba

1. Introduction

This Privacy Policy describes how Project Verba collects, uses, and shares information about you when you use our services, including our website, mobile application, and loyalty program (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth, and password
• Profile Information: Additional details like profile picture, preferences, and interests
• Transaction Information: Purchase details, payments, and loyalty program activities
• Communication Information: Customer service inquiries and feedback
• Survey Information: Responses to surveys, questionnaires, or feedback forms

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, IP address
• Usage Information: Pages visited, features used, time spent on Services
• Location Information: General location based on IP address
• Cookies and Similar Technologies: Information collected through tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and loyalty program merchants
• Social media platforms you connect to our Services
• Third-party data providers for demographic information
• Public sources that help us serve you better

3. How We Use Your Information

3.1 Providing and Improving Services

• Operating and maintaining our Services
• Processing transactions and managing your loyalty account
• Providing customer support and responding to inquiries
• Personalizing your experience and providing relevant content
• Developing new features and improving existing Services

3.2 Communication

• Sending account-related communications
• Providing promotional offers and marketing communications
• Sending loyalty program updates and reward notifications
• Conducting surveys and requesting feedback

3.3 Security and Compliance

• Protecting against fraud, abuse, and security threats
• Complying with legal obligations and enforcing our terms
• Resolving disputes and investigating violations
• Maintaining records for business and legal purposes

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with third-party service providers including payment processors, cloud storage providers, marketing services, and customer support platforms.

4.3 Business Partners

We may share information with loyalty program partners and merchants to process transactions, provide promotions, and enable cross-platform benefits.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Retention periods depend on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Your account status and activity level

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information and preferences

7.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

7.4 Marketing Communications

• Opt out of promotional emails and notifications
• Manage communication preferences in your account settings

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze usage patterns and improve our Services
• Provide personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Used to deliver relevant advertisements

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

11. International Data Transfers

If you are located outside of Ukraine, your information may be transferred to and processed in countries where our servers are located. We implement appropriate safeguards including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other lawful transfer mechanisms

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us